What Polar Vortex?

January 24, 2014 No comments » [ssba]

This is all the “snow” we saw this year!

On Christmas Eve we wore shorts. Really. Many of us even went to the beach. Southern California is almost always beautiful, but this year we are experiencing an exceptionally warm winter, which is why it was easy for our general attitude about the “polar vortex” to be fairly casual. Not that we don’t care about the plight of our fellow Americans, it just seemed to be out of sight, and out of mind.

The end of November was a busy time for us as we were preparing for our December holiday shipment. But we felt lucky to be working in such great weather conditions.  80 degrees in December?  Awesome!

Winter at the beach

Now, the Wine Club department prides itself on exemplary customer service and attention to detail when it comes to our Members. We want each and every Member to have an unforgettable experience when it comes to Wine Club interactions and to feel warm and fuzzy when they get those wine club shipments eight times a year. So, when we received a phone call from a Wine Club Member saying their wine had been frozen and the corks were popped out, we, of course, replaced the wine right away.  It must have been a fluke.

Then we received another call, and another, and another, and…you can understand where this is going! Not having been affected by this in the past years, we were surprised to hear what was happening to the wine in various states across the country. Apparently, some of the shipment carriers decided to leave the wine on a door step without a signature (we have a sneaking suspicion that this had to do with not wanting to return for delivery when temperatures were below zero. Can you blame them?).  The result? Popped corks and wine slushies.  Not how we recommend enjoying Ponte wine.

Wine Club Member Jenn posted this to Instagram

Not only was wine freezing in the coldest states, but if the wine passed through a cold state on the way to its destination, the wine would be damaged as well. It’s made for a tough winter for Wine Club, despite the great weather here and we’ve officially decided that we are ready for spring. Call us whiney Californians, but we like our predictable weather and are feeling quite a bit more sympathetic to our friends in the Mid-West and Eastern states.

To those Members who have dealt with frozen, exploded or damaged wine, THANK YOU for your understanding!  The Wine Club team has been diligent in tending to every Member’s situation, but we’ve appreciated the flexibility and kindness of you all. We wish we could send you all a bit of sunshine, but for now, wine will have to do.

–Jennifer Bedolla

–What’s been a memorable moment for you this winter?

Posted by , January 24, 2014 No comments

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